Service
Service & Support
Remote monitoring and lifecycle service worldwide.
Service philosophy
Service-first, rapid response — resolve on-site issues first, then analyse root causes. Over 500 professional service outlets support the full product lifecycle.
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Send us an email with your project details — our team will respond as soon as possible.
Integrity & on-site response
Over 500 service outlets in China and abroad provide consistent after-sales support across the product lifecycle.
Remote monitoring
IoT-based monitoring detects faults early and responds quickly to entrapments.
VIP customer service
Tailored pre-sales, in-service and after-sales programmes for key accounts.
Full lifecycle after-sales
Preventive maintenance, rapid emergency response, on-site service and modernization.
Training system
Four-level training for staff, partners, end users and public safety awareness.
Modernization & retrofit
Dedicated teams for elevator modernization with proven service control processes.
Global service network
Products exported to 120+ countries with 100+ overseas distributors, contributing to infrastructure worldwide.
Custom design solutions
Comprehensive pre-sales service and reasonable system design for every project.
Cloud network control
Mobile and web access with advanced communication and sensor technology across the product lifecycle.
Need assistance?
Send us an email with your project details — our team will respond as soon as possible.
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